LePlug Autocare

Returns & Refunds Policy

This is placeholder policy text for development and design purposes. It will be replaced with reviewed legal text from LePlug Autocare’s legal counsel before the site goes live.

1. Return Window

You can return most items within 7 days of delivery, provided they’re unused, in their original packaging, and in resellable condition.

2. Non-Returnable Items

Installed or used parts, opened consumables (fluids, sprays, fragrances), and items marked as final sale can’t be returned unless they’re faulty.

3. Damaged or Incorrect Items

If your order arrives damaged or isn’t what you ordered, contact us with your order number and a photo of the item as soon as you notice. We’ll arrange a replacement or refund at no extra cost — this doesn’t count against the standard return window.

4. How to Start a Return

  1. Contact us with your order number and the reason for the return.
  2. We’ll confirm whether the item qualifies and share return instructions.
  3. Once we receive and inspect the item, we’ll process your refund or exchange.

5. Refunds

Approved refunds are issued to your original payment method — M-Pesa, card, or as store credit for cash-on-delivery orders — typically within 5-7 business days of approval.

6. Contact

To start a return, email hello@leplugautocare.co.ke or use our Contact page.