Frequently Asked Questions

Browse or search for what you need, add it to your cart, then head to checkout. You'll enter your delivery details, pick a delivery zone, choose a payment method, and review your order before placing it. You don't need an account to check out, but creating one lets you track order history and save addresses.

Product pages list compatible vehicle makes where relevant. If you're not sure a part fits your specific model, contact us with your car's make, model, and year before ordering.

We deliver across Nairobi Metro for a flat KSh 300, and outside Nairobi for a flat KSh 600. Orders over KSh 5,000 qualify for free delivery, regardless of zone.

Most Nairobi Metro orders arrive within 1-2 business days of dispatch. Deliveries outside Nairobi may take longer depending on the destination.

Yes — unused items in their original packaging can be returned within 7 days of delivery. See our Returns & Refunds Policy for the full process.

Contact us with your order number and a photo of the item as soon as you notice the issue. We'll sort a replacement or refund — this doesn't count against the standard return window.

M-Pesa, card, and cash on delivery. You'll choose your method at checkout, and prices shown are final and VAT-inclusive.

We don't store your card details on our own servers. M-Pesa payments are confirmed directly on your phone via STK push, so you're always the one approving the transaction.

Parts and accessories are backed by manufacturer warranty where applicable — check the individual product page for specifics, or ask us before you order.

Contact us with your order number and a description of the issue. We'll guide you through the manufacturer's warranty process for that product.